YHD's ERN Systems™ is delivered as a Managed Service which allows our clients to focus on Information Sharing success without technical distractions.

The ERN includes, by default, the following infrastructure:

• Industry leading hardware (servers, racks, drives, switches, UPS, etc.)
• Industry leading software (ERN Systems™ OS, IDS and other Security)
• Hot, local backup with real-time data availability
• Telecommunication setup, configuration and annual service fees
• SSL registration from industry standard source
• Domain Name Service ("DNS") hosting
• Custom branded website within ERN-supplied wireframe specifications
• Environmentals to include climate control, primary and redundant power, etc.

The ERN's Managed Service also includes Professional Services which are scaled to license volume. These are, in part, the following:

• Infrastructure setup set-up, install, configuration, testing, maintenance
• Network, Database, Systems Administration and Monitoring
• Security Administration, Monitoring and periodic penetration testing
• Scheduled user data verification including e-mails, calls and exception reports
• Domain registration services delivering custom, non-gov domain address
• Domain Name Service ("DNS") configuration and monitoring
• Internet hosting including configuration, monitoring and maintenance
• Internet connectivity and bandwidth scaled to license volume
• Help Desk services based on 16/5 CST schedule, 24/7 option available
• End User Training including on-line tutorials, contact sensitive help files
• ERN Professional Certification for Domain Administrators
• ERN training newsletters with tips for maximizing benefits
• Program Manager and Graphic Services

To learn more about the ERN Environment, visit the links on the left. To learn more about specific ERN features, click here.